Shipping policy

At NAYU, we are committed to delivering your jewellery safely, securely, and on time. Please review our shipping terms below.

1. Order Processing

• Orders are usually processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation and tracking details via your registered contact information.

2. Shipping & Delivery

• We offer shipping across India.
• Standard delivery generally takes 3–7 business days after dispatch.
• Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
• Remote and certain serviceable locations may require additional delivery time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any applicable free-shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been dispatched, you can track it using the tracking link or tracking number provided in your shipping confirmation.

5. Delayed or Lost Orders

While we work with reliable delivery partners, unexpected delays can occasionally occur. If your order is significantly delayed or appears to be lost in transit, please contact our customer support team and we will assist you in coordinating with the courier.

6. Incorrect Address

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order. NAYU will not be responsible for delays or additional shipping costs caused by an incorrect or incomplete address.

7. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.